North West Ambulance Service marks Control Room Week with figures on calls and dispatches
North West Ambulance Service has marked International Control Room Week, saying its Integrated Contact Centre handled more than five million calls in 2025/26 and dispatched around two million emergency and patient transport ambulances.
The trust said its control room and contact centre workforce tops 1,900 staff, including call handlers, dispatchers, clinicians, support staff and managers across 999, 111, patient transport and regional coordination roles.
It added that around 350 of those colleagues are clinicians who help support patients waiting for an ambulance and guide them to the most appropriate care.
Where this report comes from.
AI-assisted summary checked against the linked primary pages at 2026-10-27T11:46:35.974Z (Europe/London editorial context). Published 26 Oct 2026 by NWAS. Supported only by the trust’s own article and kept to its quantified workforce and activity figures.
- Celebrating the people at the heart of our control roomsnwas.nhs.uk · Source published 26 Oct 2026
This is a summary and contextual report based on the linked material. It is not an eyewitness account or an original interview. Read our editorial standards.
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